Author Topic: Account information still existing, server fate undecided  (Read 4346 times)

Mister Bison

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Account information still existing, server fate undecided
« on: December 10, 2012, 08:48:03 PM »
This is a message sent in response to a French player support ticket asking to remove his account information:
Quote
Objet
Suppression de compte
Bonjour C*****,

Sachez que nous ne pouvons effacer un compte de jeu.

La raison en est que l’enregistrement d’un code d’accès sur un compte est définitif. Les informations relatives au compte de jeu City of Heroes étant conservées sur nos serveurs, la désinstallation du client de jeu n’est pas possible. De plus nous ne savons pas encore que vont devenir les serveurs de City of Heroes.

Cordialement,

GM laurent
Service Clientèle de NCSOFT

Translation:
Quote
Subject
Account deletion
Hello C*****,

You must know that we can't erase a game account.

The reason is that the registering of an access code on an account is permanent. The informations relative to a City of Heroes account being kept on our servers, it's impossible to uninstall the game's client (sic). Moreover we don't know yet what will become of the City of Heroes servers.

Cordially,

GM laurent
NCSOFT Customer Support
Except the gibberish about the removal of the game's client, this information is pretty ground-breaking. They didn't delete all our information yet, maybe didn't touch anything.

Or it's false hope. Could a few US-based customer question the Customer Support about "Will you delete my personnal information ?" to know what's the state of our game information ? Maybe we can save our characters ! Maybe they are still alive ...! Maybe...
Yeeessss....

The Fifth Horseman

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Re: Account information still existing, server fate undecided
« Reply #1 on: December 10, 2012, 09:02:24 PM »
Not deleting it would make sense if they were planning to sell off the game (or at least considering the possibility).
We were heroes. We were villains. At the end of the world we all fought as one. It's what we did that defines us.
The end occurred pretty much as we predicted: all servers redlining until midnight... and then no servers to go around.

Somewhere beyond time and space, if you look hard you might find a flash of silver trailing crimson: a lone lost Spartan on his way home.

Mister Bison

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Re: Account information still existing, server fate undecided
« Reply #2 on: December 10, 2012, 09:06:28 PM »
Not deleting it would make sense if they were planning to sell off the game (or at least considering the possibility).
Or, it's just bureaucracy for you.
« Last Edit: December 10, 2012, 09:13:04 PM by Mister Bison »
Yeeessss....

Colette

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Re: Account information still existing, server fate undecided
« Reply #3 on: December 10, 2012, 11:14:18 PM »
"...we don't know yet what will become of the City of Heroes servers...."

Laugh with me! MWAHAAHAHAAhaaaa...!

Blue Pulsar

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Re: Account information still existing, server fate undecided
« Reply #4 on: December 10, 2012, 11:31:29 PM »
Laugh with me! MWAHAAHAHAAhaaaa...!
MUA HAH HAH HAH HAAAaaahhh...

Ahem...
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Septipheran

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Re: Account information still existing, server fate undecided
« Reply #5 on: December 10, 2012, 11:38:12 PM »
"...we don't know yet what will become of the City of Heroes servers...."

Laugh with me! MWAHAAHAHAAhaaaa...!

Hopefully that doesn't mean, "We can't decide if we want to use them for Guild Wars 2 or sell them yet."

V-Mink

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Re: Account information still existing, server fate undecided
« Reply #6 on: December 10, 2012, 11:40:11 PM »
"...we don't know yet what will become of the City of Heroes servers...."

Laugh with me! MWAHAAHAHAAhaaaa...!
Very interesting.  I wonder what this means.  It could just be bureaucracy.  But if not....

And VvG is still my favoritest mad scientist.

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"For a brief moment I thought I was done with science, but this lights the three-foot-tall Bunsen burner flame of madness! It heats the crucible of science within me, and the noxious vapors that issue forth are nothing less than the poison fumes of MAD SCIENCE!

"Laugh with me!

"AAAH - HAH - HAH - HAH - AHAH- HAAAAH!"

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saipaman

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Re: Account information still existing, server fate undecided
« Reply #7 on: December 11, 2012, 12:33:43 AM »
My impression was that the City of Heroes server(s) were leased by NCSoft.

eabrace

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Re: Account information still existing, server fate undecided
« Reply #8 on: December 11, 2012, 12:58:51 AM »
"...we don't know yet what will become of the City of Heroes servers...."

Laugh with me! MWAHAAHAHAAhaaaa...!
Probably more accurate to say "we don't know yet what will become of the City of Heroes server databases" since the servers were virtualized for shared use.
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Rigo42

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Re: Account information still existing, server fate undecided
« Reply #9 on: December 11, 2012, 01:06:37 AM »
Yeah,

Generally when they are done with servers, they get put to use somewhere else

Hopefully in this case, reopened.
Awaiting the day I can return to my childhood-created hero :)

corvus1970

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Re: Account information still existing, server fate undecided
« Reply #10 on: December 11, 2012, 01:34:32 AM »
Not deleting it would make sense if they were planning to sell off the game (or at least considering the possibility).
Or, it's just bureaucracy for you.

Yup. It could be either/or at this point.
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dwturducken

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Re: Account information still existing, server fate undecided
« Reply #11 on: December 11, 2012, 03:41:28 AM »
MUA HAH HAH HAH HAAAaaahhh...

Ahem...

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I wouldn't use the word "replace," but there's no word for "take over for you and make everything better almost immediately," so we just say "replace."

JetFlash

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Re: Account information still existing, server fate undecided
« Reply #12 on: December 11, 2012, 04:10:28 AM »
Yeah,

Generally when they are done with servers, they get put to use somewhere else

Hopefully in this case, reopened.

Virtualized servers can be run on any hardware, provided you've got enough horsepower on the VM host.  Reviving the servers would be a simple matter of taking the VMs (Virtual Machines) and running them on a new host(s) somewhere.

Perfidus

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Re: Account information still existing, server fate undecided
« Reply #13 on: December 11, 2012, 04:33:44 AM »
Here's hoping.

Rigo42

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Re: Account information still existing, server fate undecided
« Reply #14 on: December 11, 2012, 05:51:16 AM »
Virtualized servers can be run on any hardware, provided you've got enough horsepower on the VM host.  Reviving the servers would be a simple matter of taking the VMs (Virtual Machines) and running them on a new host(s) somewhere.
Ah yes, Cloud FTW
Awaiting the day I can return to my childhood-created hero :)

Surelle

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Re: Account information still existing, server fate undecided
« Reply #15 on: December 11, 2012, 06:12:08 AM »
At first this got me all excited, but then I thought,

"Well, just because a French GM doesn't know what will become of the CoH servers doesn't mean NCSoft Korea doesn't already know...."   :'(   But let's hope I'm wrong. 

And more importantly, let's hope SOMEONE is getting/has gotten enough financial backing together to renegotiate with NCSoft to buy our baby back!  While all the random shots in the dark are firing at unsuspecting targets here and time is ticking by (hasn't it been 2 weeks for Disney already?), has anyone at all who has contact info for Brian Clayton/Melissa Bianco actually talked to them lately about that Korea Times article and the possibility of re-offering for CoH?

Colette

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Re: Account information still existing, server fate undecided
« Reply #16 on: December 11, 2012, 06:16:44 AM »
"Blue Beetle?"

Nope! That would be "BWAH HAH HAAWWWHHH!" It's right here on page three of the evil laughs textbook. That's what you get for sleeping in class.

Victoria Victrix

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Re: Account information still existing, server fate undecided
« Reply #17 on: December 11, 2012, 06:32:00 AM »
At first this got me all excited, but then I thought,

"Well, just because a French GM doesn't know what will become of the CoH servers doesn't mean NCSoft Korea doesn't already know...."   :'(   But let's hope I'm wrong. 

And more importantly, let's hope SOMEONE is getting/has gotten enough financial backing together to renegotiate with NCSoft to buy our baby back!  While all the random shots in the dark are firing at unsuspecting targets here and time is ticking by (hasn't it been 2 weeks for Disney already?), has anyone at all who has contact info for Brian Clayton/Melissa Bianco actually talked to them lately about that Korea Times article and the possibility of re-offering for CoH?

I've been giving it a bit of time to percolate (and finishing the edits on Melissa's book so she owes me  8) ) before I put that to her.
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Mister Bison

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Re: Account information still existing, server fate undecided
« Reply #18 on: December 11, 2012, 07:33:57 AM »
"Well, just because a French GM doesn't know what will become of the CoH servers doesn't mean NCSoft Korea doesn't already know...."   :'(   But let's hope I'm wrong. 
That's what I thought too, especially since, well, I have to admit it, french ones didn't seem to be the most informed. That's why I would like somebody from the US to ask it again: "what happened to my account information".
Yeeessss....

Surelle

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Re: Account information still existing, server fate undecided
« Reply #19 on: December 11, 2012, 03:16:03 PM »
That's what I thought too, especially since, well, I have to admit it, french ones didn't seem to be the most informed. That's why I would like somebody from the US to ask it again: "what happened to my account information".

It would also be cool if we could get somebody in to buy the IP BEFORE NCSoft decides to wipe all said accounts off those rented-but-no-longer-needed-since-two-weeks-ago servers.   Timing is everything in a sale.  And if nobody does have the backing to try and buy the IP (again), then it isn't going to hurt us to know that, too.  Sometimes the truth hurts, but I'd rather face it and plan our next moves around it, whatever they may be.