Titan Network

Paragon Chat => Technical Support => Topic started by: Godlike on November 19, 2017, 02:31:53 PM

Title: cannot connect to XMPP, even with firewall disabled?
Post by: Godlike on November 19, 2017, 02:31:53 PM: not sure what is going on with this. i've tried adding the app to white list, setting exceptions to everything, disabling my firewall, and even shutting it completely off. it still will not connect. i've also tried changing my password through the titan network site and using the new password.

nothing is working. help please?

screenshot: http://prntscr.com/hcfwqj (http://prntscr.com/hcfwqj)
Title: Re: cannot connect to XMPP, even with firewall disabled?
Post by: MyriVerse on November 30, 2017, 03:55:00 PM: When I log on, my box says "MyriVerse(at)cohtitan.com" not "...(at)chat.cohtitan.com" . Try removing the "chat."
Title: Re: cannot connect to XMPP, even with firewall disabled?
Post by: Godlike on November 30, 2017, 07:06:10 PM: i can't, and i didn't put that there to begin with. that part is autofilled in everytime i try to connect.
Title: Re: cannot connect to XMPP, even with firewall disabled?
Post by: lunawisp on November 30, 2017, 08:14:44 PM: Can't be that, mine says @chat.cohtitan.com as well and I have no trouble connecting. Haven't got any dodgy proxy settings or anything in your XMPP client have you? It just worked for me, right after install.
Title: Re: cannot connect to XMPP, even with firewall disabled?
Post by: Godlike on December 01, 2017, 05:20:44 PM: hmm, i'm not sure i have an xmpp client installed. could that be the problem?
Title: Re: cannot connect to XMPP, even with firewall disabled?
Post by: Arcia on December 01, 2017, 05:54:50 PM: If the paragonchat XMPP port are already used by an other application, it's should make a little problem.
Try to shutdown this app or change the port and after relaunch paragonchat client.
Title: Re: cannot connect to XMPP, even with firewall disabled?
Post by: lunawisp on December 01, 2017, 07:03:30 PM: Quote from: Godlike on December 01, 2017, 05:20:44 PM
hmm, i'm not sure i have an xmpp client installed. could that be the problem?

You don't need a specific XMPP client. ParagonChat.exe acts as your client. It just happens to use an XMPP chat server. I mentioned the proxy settings on paragonchat.exe because someone else having your issue found that those settings had 'somehow' been changed and I thought it would be something worth checking.
Title: Re: cannot connect to XMPP, even with firewall disabled?
Post by: MyriVerse on December 02, 2017, 09:50:24 PM: nm
Title: Re: cannot connect to XMPP, even with firewall disabled?
Post by: metalb00 on August 01, 2018, 11:28:26 PM: Quote from: Godlike on November 19, 2017, 02:31:53 PM
not sure what is going on with this. i've tried adding the app to white list, setting exceptions to everything, disabling my firewall, and even shutting it completely off. it still will not connect. i've also tried changing my password through the titan network site and using the new password.

nothing is working. help please?

screenshot: http://prntscr.com/hcfwqj (http://prntscr.com/hcfwqj)

im having the same problem, did you ever get it sorted out?