Author Topic: Can't log into CiT website  (Read 11906 times)

Sekoia

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Re: Can't log into CiT website
« Reply #20 on: March 02, 2011, 08:31:23 AM »
I just changed a setting on the back end. Can you try again and see if it lets you log in now?

missdreamer

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Re: Can't log into CiT website
« Reply #21 on: March 02, 2011, 10:10:39 AM »
i have had similar problems since last night, tried IE cleared cookies and it worked fine, just unable to use it on Chrome now  (ok scratch that i have just tried again and its all sorted  :-[ )

SirJahn

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Re: Can't log into CiT website
« Reply #22 on: March 02, 2011, 03:42:28 PM »
Still no luck this morning on logging in to CIT.  Works from home just not from work.

Sekoia

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Re: Can't log into CiT website
« Reply #23 on: March 02, 2011, 04:18:21 PM »
SirJahn - Try using Explorer's "InPrivate Browsing" mode and see if that'll let you log in from work. If not, could it maybe be a network issue? Since it's working for you from home, there's nothing I can do on the CIT side of things.


For anyone else with this problem: First thing to try is clearing your cookies and cache. However, it's sounding like some sort of setting or cookie is somehow lingering despite clearing cookies. I have no idea how. But please try one or more of the following if you are unable to log in after clearing your cookies:

1. If you have access to another computer, try logging in from it. (If it doesn't work, try clearing cookies/cache and try again.)

2. If you have other browsers on your computer, try logging in with each of them. (If it doesn't work, try clearing cookies/cache and try again.)

3. Try using your browser's private browsing mode: "InPrivate Browsing" for Explorer, "Private Browsing" for Firefox and Opera, or "Incognito" for Chrome.

If any of the above three items work for you, then that suggests that the problem is some sort of stuck cookie or setting in the browser that isn't working. The best advice I can offer is to try clearing all cookies, cache, etc. If that doesn't work, I'm honestly not sure what else can be done other than waiting and seeing if it eventually fixes itself. (If anyone else has any insights, please chime in!)

Sailboat

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Re: Can't log into CiT website
« Reply #24 on: March 02, 2011, 11:34:06 PM »
I had the same recurring problem, with a brand-new-tonight download of the latest Firefox (3.6.14).  Clearing all cookies and cache didn't work.

Clearing absolutely everything -- all boxes checked, time set to "everything" -- DID work.  Killed all my links in my dropdown menu, which I've been using instead  of bookmarks, and logged me out of every forum in existence, requiring a chancy game of remembering passwords and e-mail accounts.  I've probably lost access to something permanently.  But it worked.

Sekoia

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Re: Can't log into CiT website
« Reply #25 on: March 03, 2011, 12:38:57 AM »
I really, really wish I knew what it was that needs to be cleared outside of cookies and cache so that people could just clear that. :(

For those who are still struggling with log-in, please consider clearing absolutely everything to see if that works.

themagdalenafan

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Re: Can't log into CiT website
« Reply #26 on: March 03, 2011, 05:19:16 AM »
Just did the update to Firefox 3.6.14 as well and was getting the "no username or password was applied" error message. Went to Clear Recent History, set it to Everything, checked only Cookies and Cache. Hit Clear Now, refreshed my browser and I was able to log in fine. Hope this helps anyone else with the same problem.

Jumpstar

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Re: Can't log into CiT website
« Reply #27 on: March 03, 2011, 06:09:23 AM »
I can log in, but I'm having to log in every single time. Not sure why it isn't storing/saving my info. I'm logged in to Titan Network and forums, but I browse over to CIT and I have to log in again.  :P
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Sekoia

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Re: Can't log into CiT website
« Reply #28 on: March 03, 2011, 06:30:18 AM »
I can log in, but I'm having to log in every single time. Not sure why it isn't storing/saving my info. I'm logged in to Titan Network and forums, but I browse over to CIT and I have to log in again.  :P

I changed a setting, hopefully it'll stop forgetting logins now.

BattlerockX

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Re: Can't log into CiT website
« Reply #29 on: March 03, 2011, 01:58:49 PM »
I had the same problem, and I cleared out all of the cookies that had "COH" in them.  Thankfully that did the trick.  It's a good thing I checked the forums.

Sekoia

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Re: Can't log into CiT website
« Reply #30 on: March 03, 2011, 06:13:15 PM »
I had the same problem, and I cleared out all of the cookies that had "COH" in them.  Thankfully that did the trick.

Those who are still having login issues, please try doing the above and see if it helps.

Sekoia

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Re: Can't log into CiT website
« Reply #31 on: March 03, 2011, 06:28:43 PM »
I just made (another) change on the backend that may help. The change will immediately log out all logged-in users. However, it should allow everybody (even those experiencing issues) to now login again.

Those who were struggling, please let me know if you have any success now.