I'm not posting this just to have a go at CO; convince me I'm wrong.
Here goes...
I'm an 8 year CoH vet who knew most CoH content by heart. CoH was my first and only MMO for 8 years, being more of a comic book fan than a "gamer". My 17 year old son played CoH as long as I did and my Fiancee played for the last two years, and I had two accounts and we played together a lot. About a month before we were unable to stop the Coming Storm and The Battalion (e.g. a major game company that will go unnamed) gang, uh, "made love to" our beloved universe, I started playing CO on the side as my own plan Z--while still mainly playing CoH and fully supporting all Titan efforts, I should add.
I went at CO in fits and starts, hitting walls like the overly cartoony look, playstyle, hokey feel, seeming lack of content, and relative lack of ingame and especially out-of-game resources to understand the game. We were indeed lucky to have fully-developed game like CoH. But here's the good news. I hung in there (while still fully supporting Titans Save Paragon City efforts), and I found that on the other side of this unnecessarily difficult in inaccessible noob experience--which we need to pressure them to fix for the future of the game--was a truly great game with TONS of potential. The game is just still young and hasn't had as much attention as CoH.
I found that, with tweaking, I could make MY hero look great and correct the excessive "cartoonyness", and that higher-level content was less hokey and that the new content seems to be moving in a more "mature" direction. I found that there is more and better content than it seemed at first, and that they have as a resource a truly rich content source rivaling CoH in the Champions PnP game that really fleshes things out. Then I got on the CoX channel and was able to access our AWESOME community to ask about all of the things I was foundering on about the game. AND I found that the part of our community that had moved there, while grumbly at first, is becoming increasingly pleased with the game as they settle in get their bearings.
So, what I've learned is that CO is still a young game when it comes to development, and it takes PATIENCE. More than it should. It's actually something that needs to be fixed for the game to thrive. BUT, the good news is, if you stay at it, it really pays off. My hope is that IF we can't get CoH 2 going, more of our community adopts CO and gets a dialogue going with the company and devs like we had at CoH to really make the game what it can be. I mean, if you get through the horrible noob stage, it's pretty awesome already. If we had the likes of Titan supporting the game--such potential!
And the PRIMUS Database is their Virtue/Union Verse.
Anywho, maybe I'm an optimist, but CO is a diamond in the rough. It's a young but GOOD game with some unfortunate but fixable mistakes--mostly on the front end--that make it hard to get into at first.