There's no reasonable expectation that they won't know of how poorly some players reacted. I didn't follow all of it, but I don't think there's anything that happened to make Google pull a Brave Sir Robin, though. Yeah, people were upset and said rude things. Nobody went on a hacking spree, or mailed unpleasant organic items them I'm aware of, though.
And the fact that players are still active, vocal, and trying to get their game back should show how loyal and hungry we are for the game.